More often than not, government agencies run operate under the process culture. Cultures can be a source of competitive advantage for organizations. Competitiveness – Embracing the desire to be more successful 2. Organizations that follow this culture are known to literally bet the success or failure of their company on single decisions of which the outcome is completely unknown. A decrease in contributions from the public to the United Way charity is most likely the result of which of the following general environmental factors? c. team orientation. 107. Academy culture depends on employees who are highly skilled, studious and welcome further training and advancement. 35. Which of the following represents the most significant ways through which corporate cultures are transmitted to employees? All organizational cultures consist of each of the following except _____. Employees rarely deviate from their specific job role, break rules or do anything other than what is asked of them. Sounds good, right? Fear may motivate individuals but not for long and for all of the wrong reasons. d. establishing what is appropriate and expected behavior. d. typically think in terms of organizations that provide materials and equipment. If you are running an organization and need a little refresher on key management techniques, check out this Introduction to Management course. Organizational culture is still a relatively new concept. Organizations that choose to follow this culture are very particular about who they hire, their existing skill sets and their willingness to learn and grow. Through shared values,organizational cultures can informally do all the following EXCEPT: A) motivate the ethical actions and communications of managers and subordinates. Nothing but the best. b. sense of community. Cultures can be a source of competitive advantage for organizations. Typical universalist cultures include the U.S., Canada, the U.K, the Netherlands, Germany, Scandinavia, New Zealand, Australia, and Switzerland. 78. Which of the following best represents a global general environmental factor? This culture is for the patient risk-takers. A. 38. The current dominant assumption in management theory suggests _______________. 55. Sometimes these cultures follow the three-strikes-you’re-out practice in which you can be terminated if you do not act on any corrections provided to you during your review. What type works better than others? Which of the following best characterizes the relationship between spirituality and business profitability? Outcome Orientation – Focusing on overall results and achievements 5. Typically, the specific organizational environment includes which of the following? It helps legitimize the management system. Remember how pragmatic culture focuses on the customers? These type of organizations run a tight ship and are not suited for every type of employee. Chapter 3 Organizational Culture and Environment 1) In the symbolic view of management, managers are seen as directly responsible for an ... All organizational cultures consist of each of the following except _____. Performance reviews can be tricky, try not to intimidate your employees, instead find tactful ways to say what you need to say in Performance Evaluation Comments. Managers seek to ensure a steady __________________. c. innovation. 106. Which of the following are the two dimensions of environmental uncertainty? Employees in organizations with strong cultures _______________. ... high-power-distance Term. The members of which of the following groups are behaving in fundamentally different ways that are likely to greatly impact organizations and managers? 42. No company exists without a culture, but every company operates under a different type of one. 64. c. determine what particular interests or concerns these stakeholders might have. Whatever the customer wants, the customer gets (within reason, of course). 89. 70. When employees at Microsoft use terms such as work judo, eating your own dog food, and flat food, they are using organizational __________. The omnipotent view of management states that ________________. Another downside to this type of work culture is the time and money invested in training these employees. 88. 94. To encourage ethical cultures, managers should _________________. Most companies have scripts that customer service representatives must follow when answering calls in a call center. 95. Organizational cultureis your identity as a company. Normative culture is very cut and dry, following strict regulations and guidelines that uphold the policies of the organization. Each nine-week grading period, teachers meet to discuss overall progress toward the goals set for increasing state achievement test scores. 69. Many hospitals, universities and other educational institutions rely on academy culture to stay up to date on the newest information and technology. 51. Culture is the sum of attitudes, customs and beliefs that distinguish one group of people from another. 72. Club culture can be seen in organizations like the FBI, commercial pilots and specialty branches of the military. 50. a) Their wealth increases or decreases with the firm's actions. The hiring process can be pretty intense for these work environments, requiring multiple interviews, a stellar resume (and references to back it up), background checks and so on. Employees are monitored every step of the way and when something does not meet the standards or expectations of the company the employee is given guidance and monitored further. 82. A company that primarily values a strong sense of purpose through meaningful work has a(n) _________________ organizational culture. c. External forces are directly responsible for an organization's success or failure. b. A firm that uses a ranking system where employees are pitted against each other for the top rewards is more likely to have an aggressive culture. The consequences of the decisions made by the individuals working in the bet-your-company culture can be so dire that the company goes under; contrarily, they can be so excellent that the company thrives more than ever before. They are important because they tell us what something is as well as what it is not. Contrary to baseball culture, fortress culture could be the worst (or the best if you’re really good at what you do) for employees. Culture of consistency. The course Develop Superstars will show you how. Corporate culture is the total sum of the values, customs, traditions and meanings that make a company unique.Corporate culture is often called "the character of an organization" since it embodies the vision of the company's founders. 40. Uncover skills you didn’t know you had in the Ultimate Management System online guide. Interest rates, inflation rates, and stock market fluctuations are all examples of what factor in an organization's general environment? The first step of managing external stakeholder relationships is to identify whom the stakeholders are. Managers may be able to expand their areas of discretion by _______________. Don’t get crazy on them for minor oversights, in Employee Discipline you can learn all the right tricks for dealing with confrontation. 46. Culture unifies people and allows them to learn from one another and strive to be the best they can be. How are shareholders affected by a firm's strategies? 79. Clan culture is often paired with a horizontal structure, … According to the symbolic view, managers have a(n) _____________ effect on substantive organizational outcomes. Alright, now let’s explore some organizational culture archetypes. However, if you are good at what you do you will often be praised and will not have to worry about job security. If the organization begins to see a downfall in success then the individuals that aren’t pulling their weight are terminated. Try talking to your employees about what they like and dislike about the work place and you can begin understanding what changes need to be made for the health of your organization. E. It clarifies and reinforces standards of behavior. External environment refers to _________________. ... An innovative organizational culture is characterized by all of the following characteristics except _____. These cross-cultural connections can blossom into ingenuity and understanding that promote a better workplace and arguably a better world community. 34. 62. Sage. Innovation – Risk-taking and introducing new ideas 4. The Internet is having an impact on determining whom an organization's competitors are because it has _____________. This is a highly collaborative work environment where every individual is valued and communication is a top priority. Overall, rooting your employees on while ensuring the customers are happy is the best balanced culture there is. a. In contrast to a topic such as leadership, which has a history spanning several centuries, organizational culture is a young but fast-growing area within management. b. flow of needed inputs at the lowest price available. It’s hard to be watched all the time but these type of companies just want to ensure consistency and commitment to their customers and they need employees that can be shaped to do just that. 87. Since then, organizational culture has become the subject of numerous research studies, books, and articles. 48. 46. ... All of the following are common instrumental values in a company with an inert culture EXCEPT _____. An organization's specific environment ________________. 84. Sociocultural conditions consist of _______________. 54. 37. Leaders impact organization culture in all of the following ways or practices EXCEPT. 90. The link between organizational values and managerial behavior is _____________. The second step is to _________________. 61. In a weak organizational culture, employees are lost, unmotivated and operate under a regime of fear. 74. Internal constraints that restrict a manager's decision options _______________. These types of employers often reward hard work with promotions but with that are frequent appraisals of your work and role within the company. Want to build a team of all-star employees? Page Source [1]. With such a high termination rate these companies will hire a new set of people and be forced to train them only to find out they cannot stay up to speed. Understanding Organizational Culture. Directive leadership is known for consistency. b. customers, suppliers, competitors, and pressure groups. Most organizations have ____________ cultures. Organizational culture is concerned with how members perceive the organization, not whether they __________. 45. Employees know what they are getting into when they sign-up and are often self-starters. There is a large variety of organizational cultures that materialize in different environments; some occur au natural and some are implemented by the higher-ups in the company. Because different cultures must be equally represented within any organization. (Learn effective hiring methods if your organization follows club culture.) Hofstede's cultural dimensions theory is a framework for cross-cultural communication, developed by Geert Hofstede.It shows the effects of a society's culture on the values of its members, and how these values relate to behaviour, using a structure derived from factor analysis. 76. Well, that is the first and only rule of a pragmatic culture workplace. 77. An example of this would be in a customer service role. 93. Automation represents an example of a(n) __________ general environmental factor. 9 Types of Organizational Culture: Which One Are You. C) establish how cooperation, competition, conflict and decision making are handled. n reality, managers are most accurately viewed as _________. Photoshop vs Illustrator: Which Work Best for You? The right organizational culture can significantly improve a business in many ways. Which of the following phrases is associated with the definition of organizational culture? By adopting the following principles, your organization can learn to deploy and improve its culture in a manner that will increase the odds of financial and operational success. An innovative organizational culture is characterized by all of the following characteristics except _________________. Which of the following most accurately reflects the difference between strong cultures and weak cultures? Which of the following has been the most rapidly changing component in an organization's general environment? 67. A healthy culture—one which protects the organization—is comprised of three critical elements: Safety, Vulnerability, and Purpose. ... Alvesson, M. (2012). 96. 97. Now you see that there are many different types of culture that develop within a company. Organizational culture is no different from ethnic culture except it usually includes people from all different backgrounds and histories. The upside of being a part of a club culture is your hard work will pay off. Salespeople have a very important job to do, they seek out business, secure business and retain business. Work with and within your current cultural situations. Also, organizational culture may influence how much employees identify with their organization (Schrodt, 2002). d. changing expectations and values within society. Which of the following dimensions of organizational culture is defined as the degree to which an organization's actions and decisions emphasize maintaining the status quo? Creating an ethical organizational culture is possible for any company by taking the following 5 steps: Top Management Leads Ethics by Example One of the most noticeable ways that companies can demonstrate their commitment to creating an ethical organizational culture is to ensure that top managers and leaders lead by example. Just as water is invisible to the fish swimming in it, yet affects their actions, culture consists of unseen elements such as assumptions and values that affect organizational life. Workplace spirituality has become important in the contemporary workplace because it helps to _________________. United Parcel Service represents which of the following to the U.S. You know that saying the customer is always right? Which of the following is not considered to be a dimension of organizational culture? According to the textbook, the _______________ environment includes those constituencies that have a direct and immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals. d. reflects the vision or mission of the organization's founder. Importance of Organizational Culture. 36. Educational qualifications, prior work experience and even personal interests are taken into consideration before an employee is hired. c. stories, rituals, symbols, and language. The __________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives. b. changing and influencing their organization's culture and environment. Deeply embedded cultures cannot be replaced with simple upgrades, or even with major overhaul efforts. Before we get into the specific details of the different types of cultures, there are two overarching models that companies will fall into, strong culture and weak culture. 49. Conscientious employees with good listening skills are highly valuable for building a(n) _________________ organizational culture. a. Know anything about The Carrot, The Whip or The Plant? For instance, in today’s fast-paced global economy, certain business characteristics are desirable: Innovative businesses can develop new products and services Best practices for onboarding programs in firms suggest all of the following EXCEPT. 105. The number of people who participate in a nominal group technique (NGT) is generally: 6-10 participants 6. 68. The culture of a workplace makes the organization what it is. 57. An office culture creates a unique brand for a company which helps them stand out amongst the rest of their competitors. The result is predictable, consistent employee performance and overall organizational culture. This type environment is all about the numbers. Effective Communication: The fourth element in building a great organizational culture is effective … San Francisco: Jossey-Bass, 1985. An example of a company that follows this structure is WorldStrides and more specifically their sales department. 41. The name says it all. Unlike tough guy culture, these employees are not micro-managed and they rarely are given performance reviews. For organizations such as hospitals, which hire nurses, the labor union and the local labor market are examples of which of the following specific environmental factors? 103. 8.1 Understanding Organizational Cultures Anonymous Publisher. Which of the following is most likely to have a highly ethical organizational culture? Competing interest of members of the organization b. Irreconciable differences over positions and prerogatives c. Differences over deeply held values and beliefs related to organizational goals and programs d. Polarization and the formation of power alliances e. All of the above are sources of organizational discontent Common Values Include: 1. The general environment factor of economic conditions consists of all of the following except _______________. An organization's culture affects managers by ______________. All organizational cultures consist of each of the following except _________. If you stray from the script at all, even just a word, it can mean the difference between being in good standing with management – or bad. When you think of an organization's suppliers, you ________________. 85. 59. B) determine how people are treated, controlled and rewarded. 1. A company whose managers focus on results, rather than how results are achieved, most likely possesses a high degree of which of the following? What Is Organizational Behavior? Degree of _______________ refers to the number of components in an organization's environment and the extent of the knowledge that the organization has about those components. Get a subscription to a library of online courses and digital learning tools for your organization with Udemy for Business. Which of the following is not a component of an organization's general environment? In his well-written book, Daniel Coyle outlines a Maslow-derived model that starts with safety: You get the most honest responses and best effort from people when they feel safe and connected to a team. Calls are often recorded for quality assurance and the employees will be reviewed consistently to ensure that they are following the protocol. b. factors and forces outside the organization that affect the organization's performance. 80. Groups such as Mothers Against Drunk Driving (MADD) are examples of what factor in the specific external environment? a. b. conformity. a. degree of change and degree of complexity. 39. Limited evidence suggests that spirituality may be compatible with profitability. Create an online video course, reach students across the globe, and earn money. So, while a culture exists when a new employee joins, he or she is soon adding to the culture experienced by all of the employees at work. 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